Return & Refunds

At The CCTV Centre, we understand the importance of customer satisfaction and strive to provide the best possible service. In the event that you are not completely satisfied with your purchase, we offer a comprehensive return and refund policy to ensure your peace of mind.

To start a return, you can contact us at info.thecctvcentre@gmail.com  Please contact 03330388900 for the returns address.

PLEASE NOTE :  You have the option to return new, unused items within 30 days of delivery for a refund. If the item is used/opened and you still want to return it and get a refund , we charge a 20% restocking fee as we will be forced to sell said item at a discounted price because of the condition which you have returned it in .

Easy Return Process: To initiate a return, simply contact our customer support team within 30 days of delivery. They will guide you through the return process and provide you with a return authorization number. Please make sure to include this number on the package when returning the product.

Return Shipping: The cost of return shipping will be the responsibility of the customer, unless the return is due to a defective or damaged product. In such cases, we will provide a prepaid shipping label for your convenience.

Refund Process: Once we receive the returned product and verify its condition, we will process your refund within 5 business days. The refund will be issued to the original payment method used for the purchase.

Exceptions: Please note that certain products may be subject to specific return policies due to their nature. For example, if you would like to return and refund special order items ( items which we have specifically ordered for you ) , a 20% restocking fee will be applied, this charge is necessary because in such cases, we may need to send back the items to the supplier, and there are associated costs involved from the suppliers. We appreciate your understanding in this matter.

Customer Support: Our dedicated customer support team is available to assist you with any questions or concerns regarding returns and refunds. You can reach us through phone, email, or live chat during our business hours.

At The CCTV Centre, we value your trust and strive to provide the highest level of customer satisfaction. If you have any further questions or need assistance with a return, please don't hesitate to contact us.

  • We Stock

    1000+

    products

  • With

    95%

    positive reviews

  • warranty of

    3yr

    on all Hikvision items

We let our customers speak for us

Excellent

4.3

/ 5

I had an emergency with an NVR...

I had an emergency with an NVR and this guys turn to be really helpful.They advice me really well and sent me the replacement on record time.They even contacted me later to make sure the Item reached to me on time and well.Very good experience. I had an emergency with an NVR and this guys turn to be really helpful.They advice me really well and... I had an emergency with an NVR and this guys turn to be really helpful.They advice me really well and sent me the replacement on record time.They even contacted me later to make sure the Item reached to me on time and well.Very good experience.

Ciprian Boicu

Good advise presale...

Good advice presale, prompt delivery and help with set up, would definitely use again Good advice presale, prompt delivery and help with set up, would definitely use again Good advice presale, prompt delivery and help with set up, would definitely use again

Brian Devine

Great Products...

Great products, even better with the pricing and good customer service; help me pick the right kit for my house Great products, even better with the pricing and good customer service; help me pick the right kit for my house Great products, even better with the pricing and good customer service; help me pick the right kit for my house

Amina

Best prices I could find...

Best prices I could find and the cameras arrived on time and in good condition, what more could you ask for! Best prices I could find and the cameras arrived on time and in good condition, what more could you ask... Best prices I could find and the cameras arrived on time and in good condition, what more could you ask for!

Sur1969

Excellent

Came straight away. Best price over any other place I looked at. Product turned up well packaged and works perfectly Came straight away. Best price over any other place I looked at. Product turned up well packaged and works perfectly Came straight away. Best price over any other place I looked at. Product turned up well packaged and works perfectly

Edward Rose

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